Rules of the Road

Please be aware that DART cannot transport individuals with medical conditions or symptoms that require a higher level of transportation. DART reserves the right to deny transportation to anyone whose condition appears to prevent them from being safely transported. DART drivers have authority to determine at the time of a customer pick-up if an individual is unable to ride.

CUSTOMER RESPONSIBILITIES

It is Community Transit's policy and responsibility to ensure safe and timely transportation for all DART customers. Customers have a responsibility to use the system in a safe and courteous manner for the benefit of fellow customers. Customers are expected to follow these guidelines to ensure that everyone has the safest and most convenient ride possible.

The following is a list of customer responsibilities:

1. When the driver arrives within the pickup window and you are not ready, the driver will wait five minutes and then leave without you. DART will count that trip as a No-show.
2. Be sure the address of your residence is clearly visible from the street, especially during hours of darkness.
3. The pickup or drop-off area for your service must be safe and accessible. DART requires an area with no obstacles and with enough space for its vehicles to stop, get you on board and maneuver safely. Poor access may require your pickup or drop-off point be moved to a safer location.
4. If you have requested a trip and cannot ride, call the DART office as soon as possible. Drivers cannot make or cancel trip requests for you. Canceling your trip promptly will enable DART to offer service to another customer. Failure to notify DART that you wish to cancel can result in suspension of service.
5. DART assumes you can travel independently from your door to the DART vehicle and from the vehicle to your destination. If you need help from the driver to and from the vehicle, prior approval is needed. Otherwise, the driver will expect you to be waiting at the street. Under some conditions or at unsafe locations, DART will not be able to provide door-to-door service.
   
   Remember, drivers cannot help customers over rough terrain, uneven surfaces, steep slopes or any other conditions that may be unsafe for you, other customers, the driver, or the DART vehicle.
6. If you are unable to travel independently or need more than door-to-door assistance as provided by the driver, a personal care attendant should travel with you. It is your responsibility to provide an attendant. Attendants who ride with the customer must get on and off at the same locations at the same times as the customer. An attendant must be present when DART drops off a customer who cannot be left alone.
   
   Customers must make arrangements prior to each trip so they can either let themselves into their residence or have someone there to meet them or let them in.
7. If you are getting on or off at a large building, complex or mall, one main entrance will be used. From that point, you need to travel without DART assistance to and from your final destination. DART will normally pick you up at the same point where you were dropped off. A different driver may pick you up than the one who dropped you off, so please watch for the DART vehicle and try to make it easy for the driver to locate you.

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9. Keep all personal belongings such as medical records, lunch boxes, etc., with you at all times. The driver is not responsible for these items.
10. Please cooperate with the drivers and follow their instructions. You should not carry on unnecessary conversation with the drivers. If you have questions while you are on the DART vehicle, the driver will gladly help. However, distractions must be kept to a minimum to ensure everyone's safety.
11. DART passengers must wear the safety belts provided, including customers in wheelchairs and scooters. Customers must also use the wheelchair securement system installed in the vehicles. Refusal to do so will result in the denial of that trip.
12. Passengers may not get on or off the vehicle while drivers are assisting other passengers.
13. Drivers will not approach an area where there is a risk of encountering an unfriendly animal. When the driver arrives, make sure your pet is contained or on a leash.
14. For the comfort and health of all passengers, personal hygiene must be within acceptable standards.