Denial or Suspension of Service

CRITERIA

Community Transit has made a commitment to provide quality public transportation via DART for eligible customers. DART makes every reasonable effort to meet various needs.

There are occasions when customers violate DART policies. When this occurs, it may be necessary for us to suspend service for those individuals.

The following are criteria for denial or suspension of service:

• Verbal or physical abuse, or any threats toward DART employees, customers or equipment. This may result in immediate suspension of service.
• No-Show. This means not being present or ready to leave within five minutes of the driver's arrival. Two No-Shows in a one-week period or three No-Shows within a 30-day period can result in a two-week suspension of service.
  
  If you miss a trip for unexpected reasons beyond your control, call DART as soon as possible to explain.
• Late Cancellation. These are trips canceled after 5:00 PM the day before a trip is to occur and before DART arrives to pick you up. Four Late Cancellations in a 30-day period or a combination of four No-Shows and Late Cancellations in a 30-day period may result in suspension of service for two weeks.
• Behavior that presents a danger to the health or safety of other customers or a DART employee. Such behavior includes conduct that is violent, seriously disruptive or illegal and may call for immediate suspension.

THE SUSPENSION PROCEDURE

When a customer is being suspended or denied service, DART will send a letter to the customer and/or caregiver explaining the reasons for the suspension, the length of the suspension, and the procedures to follow if the customer wishes to appeal.

In the case of an indefinite suspension, the individual must request a return of service and explain how the offensive behavior has been corrected and will not occur again. A probationary period will follow upon reinstatement.