Tips for Good Service

WHEELCHAIRS AND LIFE SUPPORT EQUIPMENT

If you use a wheelchair or scooter, please keep it in good condition! If the driver believes they cannot safely transport you in your wheelchair, they will tell you so.

Your wheelchair may be considered unsafe if:

• The wheels or other parts are loose or dangerous.
• One or more tires are flat.
• One or both brakes do not hold the wheels securely.
• The footrests are missing.
• The battery on an electric wheelchair is dead.

Let us know if you are having problems with your wheelchair or scooter.

If you use a manual wheelchair, please provide an attendant if you require assistance over rough terrain or steep slopes. Also provide an attendant if the combined weight of you and your wheelchair exceeds 350 pounds. These are conditions which present a safety hazard to you, the driver, and the vehicle.

Our lifts can hold wheel chairs up to 30" wide, 48" long and up to 600 pounds in weight when occupied. If you have a wheelchair that exceeds this size and weight, we will do our best to serve you. Let us know if your wheelchair is oversized.

If you use a wheelchair and have steps at your residence or destination, arrange for someone to assist you up and down the steps.

If you use an electric power scooter, it is safer for you to transfer to a seat while riding on the vehicle. We will help you to a seat and then secure your scooter.

DART transports riders who use portable medical equipment, such as oxygen. If your equipment is awkward in size or shape, and you are not able to carry it or operate it independently, someone should travel with you. The driver cannot safely help you onto the vehicle and carry the equipment at the same time. The driver cannot dispense oxygen or operate any other life support equipment.

You must be able to hold your equipment securely, or we must be able to secure the equipment on the vehicle. We cannot transport equipment that cannot be secured.

OTHER TIPS FOR GOOD SERVICE

If You Have Things To Carry

Drivers will help you carry your packages or bags of groceries if they can safely do so in one trip while providing you assistance.

Limiting your grocery bags or packages assures plenty of room on the vehicle for our riders.

Please do not bring extra large, heavy, or odd size items on our vehicles. DART also does not move personal belongings from one residence or facility to another. If you need someone to help you move or carry large items, please contact your family or friends, a volunteer agency, delivery service or moving company.

If the Roads Are Snowy or Icy

During severe weather, DART reserves the right to limit or stop service if road conditions become unsafe or impassable. We may have to cancel or reschedule trips.

Many delays occur when road conditions restrict normal service. Please consider canceling or rescheduling trips that are not essential. We will do our best to provide service for essential trips.

If You Lose Something While Riding

Please keep all personal belongings with you on the vehicle. The driver is not responsible for these items. Please check for your belongings when leaving the vehicle.

If you lose an item, please call DART immediately with information about your trip and we will attempt to locate it for you.

We are not responsible for returning lost items. DART stores all lost and found items for 60 days and then disposes of unclaimed items.

If You Are Diabetic

Please bring a small snack with you in case you have to travel a long time. Be sure you have notified DART in advance to alert them of this need.

If You Need Medication on Your Trip

Please be sure you have a sufficient supply to last until we get you back home.

If You Are Sensitive to Weather Conditions

Please dress appropriately.

If You Travel with Oxygen

Please be sure you have enough supply to last until we get you back home.

If Your Wheelchair, Scooter, or Life Support Equipment is Battery-Operated

Please make sure it has enough charge to last throughout your trip with us.